| Description |
xxviii, 571 pages : illustrations ; 25 cm |
| Contents |
Introduction -- ODR : a look at history : a few thoughts about the present and some speculation about the future / Ethan Katsh -- Online dispute resolution and the development of theory / Leah Wing and Daniel Rainey -- Lessons from online dispute resolution for dispute systems design / Orna Rabinovich-Einy and Ethan Katsh -- Artificial intelligence and online dispute resolution / Arno R. Lodder and John Zeleznikow -- Mobiles and ODR : why we should care / Sanjana Hattotuwa -- Knitting the security blanket for new market opportunities : establishing a global online dispute resolution system for cross-border online transactions for the sale of goods / Vikki Rogers -- ODR and e-commerce / Aura Esther Vilalta -- Online dispute resolution for consumers : online dispute resolution methods for settling business to consumer conflicts / Pablo Cortés -- ODR and online reputation systems : maintaining trust and accuracy through effective redress / Colin Rule and Harpreet Singh -- ODR and culture / Daniel Rainey -- ODR and interpersonal trust / Noam Ebner -- ODR and government / Daniel Rainey and Ethan Katsh |
|
ODR and justice : an evaluation of online dispute resolution's interplay with traditional theories of justice / Ruha Devanesan and Jeffrey Aresty -- ODR and the courts / Nicholas W. Vermeys and Karim Benyekhlef -- Online dispute resolution and ombudsmanship / Frank Fowlie -- ODR and eNegotiation / Ernest Theissen, Paul Miniato and Bruce Hiebert -- E-mediation / Noam Ebner -- ODR and e-arbitration : trends and challenges / Mohamed S. Abdel Wahab -- ODR in North America / Arthur Pearlstein, Bryan Hanson and Noam Ebner -- ODR in Europe / Marta Poblet and Graham Ross -- The promise and reality of online dispute resolution in Australia / Tania Sourdin and Chinthaka Liyanage -- Online dispute resolution in Asia / Zhao Yun ... [et al.] -- Online dispute resolution in Latin America : challenges and opportunities / Gabriela R. Szlak -- Online dispute resolution for Africa / Mohamed S. Abdel Wahab |
| Bibliography |
Includes bibliographical references |
| Subject |
Dispute resolution (Law)
|
|
Mediation -- Automation.
|
|
Online dispute resolution.
|
| Author |
Abdel Wahab, Mohamed S.
|
|
Katsh, M. Ethan.
|
|
Rainey, Daniel.
|
| LC no. |
2012392610 |
| ISBN |
9490947253 (hbk.) |
|
9789490947255 (hbk.) |
|
