| Description |
1 online resource (211 pages) |
| Series |
Springer Tracts in Mechanical Engineering |
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Springer tracts in mechanical engineering.
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| Contents |
Intro -- Preface -- Acknowledgements -- Contents -- About the Author -- 1 Quality Management and MSMEs -- 1.1 Introduction -- 1.2 MSMEs Classification -- 1.3 Importance of Quality in Business Processes -- 1.4 Evolution of Quality Management -- 1.5 Statistics for Quality Management -- 1.5.1 Data Collection -- 1.5.2 Measurement Scales -- 1.5.3 Measures of Central Tendency -- 1.6 Literature Review on National and International Studies -- 1.7 Concluding Remarks -- References -- 2 Quality Management Tools and Standards -- 2.1 Introduction -- 2.2 Quality Management Tools |
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2.2.1 Cause and Effect/Fishbone/Ishikawa Diagram -- 2.2.2 Check Sheet -- 2.2.3 Control Charts -- 2.2.4 Process Flow Chart -- 2.2.5 Histogram -- 2.2.6 Pareto Diagrams -- 2.2.7 Scatter Plot -- 2.2.8 Customer Relationship Management (CRM) -- 2.2.9 Enterprises Resource Planning (ERP) -- 2.2.10 Kaizen -- 2.2.11 FMEA (Failure Mode and Effects Analysis) -- 2.2.12 Kanban -- 2.2.13 Poka-Yoke -- 2.2.14 Quality Function Deployment (QFD) -- 2.2.15 Supply Chain Management (SCM) -- 2.2.16 Six Sigma -- 2.2.17 5S and House Keeping -- 2.3 Quality System Standards -- 2.3.1 ISO 9000 and Other Derivatives |
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2.4 Action Plan for Implementing ISO 9001:2008 Standards -- 2.5 Concluding Remarks -- References -- 3 Quality Management in MSME Sectors -- 3.1 Introduction -- 3.2 Problem Definition -- 3.2.1 Study Objectives -- 3.2.2 Research Methodology -- 3.2.3 Sample Size Determination -- 3.2.4 Design of Pilot Instrument -- 3.2.5 Pretesting and Validation of Questionnaire -- 3.2.6 Respondents and Their Profile -- 3.3 Concluding Remarks -- Annexure 1: General Information -- Annexure 2: Information on Need of Quality Management Practices and Quality Standard Certification |
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Annexure 3: Information on Quality Management Practices -- Annexure 4: Information on Competitiveness -- Annexure 5: Information on Benefits After Implementing Quality Management Practices -- Annexure 6: Information on Critical Success Factors for Adoption of Quality Management Practices -- References -- 4 Need of Quality Management Practices -- 4.1 Introduction -- 4.2 Data Collection -- 4.3 Respondents Profile -- 4.4 Data Analysis -- 4.4.1 Response Profile -- 4.4.2 Need of Quality Management Practices -- 4.5 Concluding Remarks -- References -- 5 QMS Implementation Stages -- 5.1 Introduction |
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5.2 Sector of Operation -- 5.3 Year-wise Adoption of Quality Practices/Programs -- 5.4 Stages in Company Where QM Practices Applied -- 5.5 Nature of Quality Management Tools Being Applied -- 5.6 Concluding Remarks -- 6 Information on Competitiveness -- 6.1 Introduction -- 6.2 Factor Conditions -- 6.2.1 Presence of Natural Resource -- 6.2.2 Role of Physical Resources -- 6.2.3 Role of Unskilled Labor -- 6.2.4 Role Highly Educated Personnel -- 6.2.5 Role of Advanced Production and Process Technology -- 6.2.6 Role of IPR and Patents -- 6.2.7 Role of Communication Infrastructure |
| Summary |
The book explains the importance of and investigates the quality management aspects in micro, small and medium enterprises (MSME) sectors. It emphasizes on the need of quality management practice and explores the applicability of various quality tools in MSMEs and stages in company where quality management practices are applied. Various topics covered in this book include control charts, Pareto charts, customer relationship management, failure mode effect analysis, QMS implementation stages, competitiveness, and benefits of QM practices. This book will be useful for the researchers and industry professionals from the areas of mechanical engineering, industrial engineering, and manufacturing |
| Notes |
6.3 Demand Conditions |
| Bibliography |
Includes bibliographical references |
| Notes |
Print version record |
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Online resource; title from PDF title page (SpringerLink, viewed February 1, 2021) |
| Subject |
Small business -- Management.
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Quality control.
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Quality Control
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quality control.
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Small business -- Management
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Quality control
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Chemical engineering
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Engineering economy
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Industrial engineering
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Production engineering
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| Genre/Form |
Electronic books
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| Form |
Electronic book
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| ISBN |
9789811595127 |
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9811595127 |
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