| Description |
1 online resource (xxiv, 228 pages) : illustrations |
| Contents |
An overview of Lean Six Sigma / Jiju Antony, Roger Hoel and Ronald Snee -- Academic leadership: their culture and characteristics / Stephen Anthony and Jiju Antony -- Lean Six Sigma in higher education: state of the art findings and agenda for future research / Elizabeth A. Cudney and Sandy L. Furterer -- Challenges in the deployment of LSS in the higher education sector: viewpoints from leading academics and practitioners / Jiju Antony -- Readiness factors for the implementation and deployment of Lean Six Sigma (or Operational Excellence) in higher education / Jiju Antony and Scott Thomson -- Basic Lean Six Sigma tools for higher education / Jiju Antony and Vijaya Sunder M. -- Perceived non-value added activities in the research grant application process -- through a Lean Six Sigma lens / Attracta Brennan and Mary Dempsey -- Voice of the customer in higher education / Scott Thomson and Jiju Antony -- A Lean Six Sigma maturity model for higher education Institutions / Stephen Anthony and Jiju Antony -- Lean Six Sigma roadmap for implementation in higher education sector / Vijaya Sunder M and Jiju Antony -- Six Sigma and big data / Chad Laux, Nimita Atal and John Springer -- Case Studies of LSS in higher education / Tom Murphy, John McNulty, Ronan O'Dubhghaill, Seamus O'Reilly, Helen O'Donovan, Joe Healy, Na Li, Chad Laux, Jiju Antony, Vijaya Sunder M |
| Summary |
Although Lean Six Sigma (LSS) and its popularity in the context of larger manufacturing and service organizations has long been recognized, it is not widely recognized in the context of Higher Education (HE). This book serves as a practical and systematic roadmap for developing, implementing, sustaining and deploying LSS in any higher education institution. Including various case examples and studies carried out by leading research scholars and practitioners in the field, plus a dedicated chapter on the tools and techniques which can be utilised for problem solving in the HE sector -- the contributors illustrate the power of LSS methodology and its relevant tools in the HE context |
| Bibliography |
Includes bibliographical references and index |
| Notes |
Online resource; title from PDF title page (Ebscohost, viewed March 15, 2021) |
| Subject |
Total quality management in higher education.
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Six sigma (Quality control standard)
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Organizational effectiveness.
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Universities and colleges -- Administration.
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Universities and colleges -- Evaluation.
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Education, Higher -- Evaluation
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|
Universities and colleges -- Evaluation
|
|
Total quality management in higher education
|
|
Six sigma (Quality control standard)
|
|
Organizational effectiveness
|
|
Education, Higher -- Evaluation
|
|
Universities and colleges -- Administration
|
| Form |
Electronic book
|
| Author |
Antony, Jiju, editor.
|
| ISBN |
1787699315 |
|
9781787699298 |
|
1787699293 |
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9781787699311 |
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