| Description |
1 online resource (323 p.) |
| Contents |
Cover -- Half Title -- Title Page -- Copyright Page -- Dedication -- Table of Contents -- Preface -- Author -- Introduction -- Section 1 Meaningful Healthcare Experiences -- 1 Meaning in Life as Meaning in Healthcare -- Meaning in Life -- Meaning in Work -- Meaning in Healthcare -- Summary -- 2 Meaningful Healthcare Experiences for People Receiving Care -- 3 Meaningful Healthcare Experiences for People Delivering Care -- 4 Proxemics, Emotions, Power, and Generations in Meaningful Healthcare Experiences -- Proxemics and Meaningful Experience Design -- Emotions and Meaningful Experience Design |
|
Power and Meaningful Experience Design -- Generations and Meaningful Experience Design -- Summary -- Section 2 Designing Meaningful Healthcare Experiences -- 5 A Healthcare Experience -- 6 Healthcare Service Processes from a Sociotechnical Perspective -- 7 The Three Value Streams of American Healthcare Experiences -- 8 Organizational Process Value Stream -- 9 The Value Stream of People Receiving Care -- 10 The Value Stream of People Delivering Care -- 11 Meaningful Healthcare Experience Design Map -- Section 3 Implementing Meaningful Healthcare Experience Design in Organizations |
|
12 Meaningful Experience Design as the Foundation of Healthcare Quality -- 13 Aligning Organizational Structures for Meaningful Experience Design -- Structure for People Receiving Care -- Structure for People Delivering Care -- Organizational Structure -- 14 Introducing Meaningful Healthcare Experience Design into Healthcare Organizations -- Step 1 -- Senior Leadership Appoints a Small Taskforce to Explore Meaningful Experience Design and to Develop a Proposal for Leadership to Review and Approve -- Step 2 -- Integrate Organizational Structures to Support Meaningful Experience Design |
|
Step 3 -- Develop Training Materials for Meaningful Experience Design -- Description of the Overview of Meaningful Experience Design -- Meaning, Beliefs, Values, and Principles -- People Delivering Care -- People Receiving Care -- Organizational Processes and Process Improvements -- Mapping Meaningful Experience Value Streams for Design and Improvement -- Implementing Improvements -- Reporting on Improvements -- Step 4 -- Identify Opportunities for Using Meaningful Experience Design -- Step 5 -- Initiate the First Meaningful Experience Design Project |
|
Step 6 -- Completion of the Initial Meaningful Experience Design Project -- Step 7 -- Report on the Initial Project and Lessons Learned -- Step 8 -- Improve the Meaningful Experience Design Methodology -- Step 9 -- Train More Groups and Initiate New Design and Improvement Projects -- Step 10 -- Conduct Quarterly and Annual Reviews of the Program -- 15 Orienting People Who Deliver Care to Meaningful Experience Design -- 16 Inviting People Who Receive Care into Meaningful Experience Design -- 17 Improving the Meaningfulness of Healthcare Experiences |
| Notes |
Description based upon print version of record |
|
18 Meaningful Healthcare Experiences And The Ethics Committee |
| Bibliography |
Includes bibliographical references and index |
| Subject |
Medical care -- Quality control.
|
|
Meaning (Psychology)
|
|
Medical personnel and patient.
|
|
Quality Assurance, Health Care
|
|
Professional-Patient Relations
|
|
Meaning (Psychology)
|
|
Medical care -- Quality control
|
|
Medical personnel and patient
|
| Form |
Electronic book
|
| ISBN |
9781498726979 |
|
1498726976 |
|
9781351646628 |
|
1351646621 |
|
9781351637114 |
|
1351637118 |
|
1315120313 |
|
9781315120317 |
|
