| Description |
1 online resource (207 pages) |
| Contents |
Cover Page -- Title Page -- Copyright Page -- Contents -- Preface -- About the Companion Website -- 1 Understanding the Concepts -- 1.0 The Necessity for Problem-Solving and Decision-Making -- 1.1 Problems and Opportunities -- 1.2 Research Techniques in the Basic Decision-Making Process -- 1.3 Facts About Problem-Solving and Decision-Making -- 1.4 Who Makes the Decision? -- 1.5 Information Overload -- 1.6 Getting Access to the Right Information -- 1.7 The Lack of Information -- Discussion Questions -- References -- 2 Understanding the Project Environment and the Impact on Problem Solving -- 2.0 Understanding the Project Environment -- 2.1 Project Versus Business Problem-Solving and Decision-Making -- 2.2 Problem-Solving and Decision-Making in the Project Management Environment -- 2.3 The Impact of Constraints on Project Problem-Solving and Decision-Making -- 2.4 The Impact of Assumptions on Project Problem-Solving and Decision-Making -- 2.5 Understanding the Project Environment's Complexities -- 2.6 Selecting the Right Project Manager -- 2.7 The Impact of the COVID-19 Pandemic on Project Management -- Trust -- Communications -- Decision-Making -- Project Control Center -- Change Management -- Conclusion -- 2.8 Differences Between Program and Project Problem-Solving and Decision-Making -- Reengineering Efforts and Change Management -- Career Advancement Opportunities -- Data-Driven Risk Management -- Stakeholder Relations Management -- Multi-Project Management and Innovation -- 2.9 Problem-Solving in Matrix Management Organizational Structures -- Understand Matrix Management -- Matrix Structure Challenges -- Competing Cultures -- Executive Involvement -- Team Members -- 2.10 The Impact of Methodologies on Problem-Solving -- Understanding Methodologies -- The Faulty Conclusion -- The Project Management Landscape Changes |
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Selecting the Right Framework -- Be Careful What You Wish For -- 2.11 The Need for Problem-Solving Procedural Documentation -- Procedural Documentation and Methodologies -- Challenges -- How To Make It Work -- Effective Project Control Practices -- References -- 3 Understanding the Problem -- 3.0 The Definition of a Problem -- 3.1 The Time Needed to Identify a Problem -- 3.2 Not All Problems Can Be Solved -- 3.3 The Complexities of the Problems -- 3.4 Techniques for Problem Identification -- 3.5 Individual Problem-Solving Conducted in Secret -- 3.6 Team Problem-Solving Conducted in Secret -- 3.7 Decisions That Can Convert Failures into Successes -- Sensemaking -- The Need for New Metrics -- Learning from Failure -- The Failure of Success -- References -- 4 Data Gathering -- 4.0 Understanding Data Gathering -- 4.1 Reasons for Data Gathering -- 4.2 Data-Gathering Techniques -- 4.3 Metrics and Early Warning Indicators -- 4.4 Questions to Ask -- 4.5 Establishing Structure for Data Gathering, Problem-Solving, and Decision-Making -- 4.6 Determining the Steps -- Discussion Questions -- 5 Meetings -- 5.0 Problem Analysis Characteristics -- 5.1 Real Problems Versus Personality Problems -- 5.2 Determining Who Should Attend the Problem-Solving Meeting -- 5.3 Determining Who Should Attend the Decision-Making Meeting -- 5.4 Creating a Framework for the Meeting -- 5.5 Setting Limits on Problem-Solving and Decision-Making -- 5.6 Identifying Boundary Conditions -- 5.7 Understanding How People React in Meetings -- 5.8 Working with Participants During the Meetings -- 5.9 Leadership Techniques During Meetings -- 5.10 Handling Problem-Solving and Decision-Making Conflicts -- 5.11 Continuous Solutions Versus Enhancement Project Solutions -- 5.12 Problem-Solving Versus Scope Creep -- 5.13 Problem-Solving and Decision-Making During Crisis Projects |
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5.14 Presenting Your Decision to the Customer -- Discussion Questions -- Reference -- 6 Developing Alternatives -- 6.0 Finding Alternatives -- 6.1 Variables to Consider During Alternative Analyses -- 6.2 Understanding the Features That Are Part of the Alternatives -- 6.3 Developing Hybrid Alternatives -- 6.4 Phantom Alternatives -- 6.5 Tradeoffs -- 6.6 Common Mistakes When Developing Alternatives -- 6.7 Decision-Making for Managing Scope Changes on Projects -- General Factors Influencing Project Scope Changes -- Timing for Problem Identification -- Discussion Questions -- Reference -- 7 Problem-Solving Creativity and Innovation -- 7.0 The Need for Problem-Solving Creativity -- 7.1 Creativity and Creative Thinking -- 7.2 Creativity and Innovation Thinking -- 7.3 Creativity, Innovation, and Value -- 7.4 Negative Innovation -- 7.5 Types of Innovation -- 7.6 Problem-Solving and Decision-Making Attributes That Are Difficult to Learn -- 7.7 Creativity Roadblocks -- Discussion Questions -- 8 Problem-Solving Tools and Techniques -- 8.0 Root Cause Analysis -- 8.1 General Principles of Root Cause Analysis -- 8.2 Corrective Actions Using Root Cause Analysis -- 8.3 Root Cause Analysis Techniques -- 8.4 Brainstorming -- 8.5 Rules for Brainstorming -- 8.6 Critical Steps in Brainstorming -- 8.7 Conducting the Brainstorming Session: The Process -- 8.8 Conducting the Brainstorming Session: Evaluation -- 8.9 Brainstorming Sessions: Nominal Group Technique -- 8.10 Brainstorming Sessions: Group Passing Technique -- 8.11 Brainstorming Sessions: Team Idea Mapping Method -- 8.12 Brainstorming Sessions: Electronic Brainstorming -- 8.13 Brainstorming Sessions: Directed Brainstorming -- 8.14 Brainstorming Sessions: Individual Brainstorming -- 8.15 Question Brainstorming -- 8.16 Reasons for Brainstorming Failure -- 8.17 Virtual Brainstorming Sessions -- Discussion Questions |
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9 Decision-Making Concepts -- 9.0 Decision-Making Alternatives -- 9.1 Decision-Making Characteristics -- 9.2 Decision-Making Participation -- 9.3 Understanding How Decisions Are Made -- 9.4 Cultures and Problem Solving -- 9.5 Routine Decision-Making -- 9.6 Adaptive Decision-Making -- 9.7 Innovative Decision-Making -- 9.8 Pressured Decision-Making -- 9.9 Judgmental Decision-Making -- 9.10 Rational Decision-Making -- 9.11 Certainty/Uncertainty Decision-Making -- 9.12 Controllable/Noncontrollable Decision-Making -- 9.13 Programmed/Nonprogrammed Decision-Making -- 9.14 Decision-Making Meetings -- 9.15 Decision-Making Stages -- 9.16 Decision-Making Steps -- 9.17 Conflicts in Decision-Making -- 9.18 Advantages of Group Decision-Making -- 9.19 Disadvantages of Group Decision-Making -- 9.20 Rational Versus Intuitive Thinking -- 9.21 Divergent Versus Convergent Thinking -- 9.22 The Fear of Decision-Making: Mental Roadblocks -- 9.23 Decision-Making Personal Biases -- 9.24 The Danger of Hasty Decisions -- 9.25 Decision-Making Styles -- 9.26 The Autocratic Decision-Maker -- 9.27 The Fearful Decision-Maker -- 9.28 The Circular Decision-Maker -- 9.29 The Democratic Decision-Maker -- 9.30 The Self-Serving Decision-Maker -- 9.31 Delegation of a Decision-Making Authority -- 9.32 Choice Elements of Decision-Making -- 9.33 Decision-Making Challenges -- 9.34 Examples of Decision-Making Challenges -- The Work-Life Balance -- Another Form of the Work-Life Balance -- Sharing Credit -- Rewarding Individuals -- The Risks of Excessive Overtime -- Challenging Workers -- Discussion Questions -- References -- 10 Decision-Making Tools -- 10.0 Decision-Making Tools in Everyday Life -- 10.1 Use of Operations Research and Management Science Models -- 10.2 SWOT Analysis -- 10.3 Pareto Analysis -- 10.4 Multiple Criteria Decision Analysis -- 10.5 Paired Comparison Analysis |
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10.6 Decision Trees -- 10.7 Influence Diagrams -- 10.8 Affinity Diagrams -- 10.9 Game Theory -- 10.10 Cost-Benefit Analysis -- 10.11 Nominal Work Groups -- 10.12 Delphi Technique -- 10.13 Other Decision-Making Tools -- 10.14 Artificial Intelligence -- Customer Reaction -- Project Management Maturity -- Educating Project Managers -- Educating Team Members -- 10.15 Risk Management -- Ethics -- AI Penetration -- Discussion Questions -- References -- 11 Predicting the Impact -- 11.0 Evaluating the Impact of a Decision -- 11.1 Creating a Consequence Table -- 11.2 Performing Impact Analysis -- 11.3 The Time to Implement a Solution -- 11.4 The Definitions for Project Success and Failure Are Changing -- Historical Perspective -- Early Modification to the Triple Constraints -- The Use of Primary and Secondary Constraints -- From Triple Constraints to Competing Constraints -- 11.5 Project Decision-Making and Politics -- Discussion Questions -- 12 The Need for Effective or Active Listening Skills -- 12.0 Active Listening -- 12.1 Active Listening Body Language and Communications -- 12.2 Active Listening Barriers Created by the Speaker -- 12.3 Active Listening Barriers Created by the Listener -- 12.4 Overcoming Active Listening Barriers -- 12.5 Techniques for Effective Listening -- Discussion Questions -- 13 Barriers -- 13.0 The Growth of Barriers -- 13.1 Lack of Concern for the Workers Barriers -- 13.2 Legal Barriers -- 13.3 Project Sponsorship Barriers -- 13.4 Cost of Implementation Barriers -- 13.5 Culture Barriers -- 13.6 Project Management Office (PMO) Barrier -- 13.7 Conclusion -- Discussion Questions -- References -- Appendix: Using the PMBOK® Guide -- Decision-Making and the PMBOK® Guide -- Problem-Solving and the PMBOK® Guide -- PMBOK® Guide: Integration Management -- PMBOK® Guide: Scope Management -- PMBOK® Guide: Time Management |
| Notes |
PMBOK® Guide: Cost Management |
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Description based on publisher supplied metadata and other sources |
| Form |
Electronic book
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| ISBN |
1394207867 |
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9781394207862 |
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1394207840 |
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9781394207848 |
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