CompTIA Project+ Study Guide: Exam PK0-004, Second Edition ; Acknowledgments; About the Author; Contents at a Glance; Contents; Introduction; What Is the Project+ Certification?; Why Become Project+ Certified?; How to Become Project+ Certified; Who Should Buy This Book?; What Does This Book Cover?; Interactive Online Learning Environment and Test Bank; How to Use This Book; Tips for Taking the Project+ Exam; The Exam Objectives; Project+ Exam Map; 1.0 Project Basics; 2.0 Project Constraints; 3.0 Communication and Change Management; 4.0 Project Tools & Documentation; Assessment Test
Answers to Assessment TestChapter 1 Initiating the Project; Defining the Project; Identifying the Project; Programs and Portfolios; Understanding Operations; Using the PMBOK Guide®; Understanding Organizational Structures; The Functional Organization; The Matrix Organization; The Projectized Organization; Validating the Project; How Projects Come About; Business Case Validation and Stakeholder Identification; Project Selection; Project Selection Methods; Understanding the Project Management Knowledge Areas; Understanding the Role of the Project Manager; Leadership; Communication
Problem-SolvingNegotiating; Organization and Time Management; Summary; Exam Essentials; Key Terms; Review Questions; Chapter 2 Project Team Roles and Responsibilities; Stakeholder Roles and Responsibilities; The Customer; The Project Sponsor; The Project Manager; The Project Coordinator; The Project Scheduler; The Project Team Members; The Project Management Office; The Stakeholder Matrix; Receiving a Project Request; The Project Request Process; The High-Level Scope Definition; Documenting the High-Level Scope Definition; Summary; Exam Essentials; Key Terms; Review Questions
Chapter 3 Creating the Project CharterProject Process Groups; The Initiating Processes; The Planning Processes; The Executing Processes; The Monitoring and Controlling Processes; The Closing Processes; Creating the Project Charter; Goals and Objectives; Project Description; Key Deliverables; High-Level Requirements; High-Level Milestones; High-Level Budget; High-Level Assumptions; High-Level Constraints; High-Level Risks; Other Contents; Criteria for Approval; Formal Approval; Holding the Kickoff Meeting; Summary; Exam Essentials; Key Terms; Review Questions
Chapter 4 Creating the Work Breakdown StructureDocumenting the Scope Management Plan; Writing the Scope Statement; Project Objectives; Project Description; Acceptance Criteria and Key Performance Indicators; Key Deliverables; Exclusions from Scope; Time and Cost Estimates; Assumptions; Constraints and Influences; Constraints; Influences; Approval of the Scope Statement; Documenting the Requirements; Requirement Categories; The Requirements Document; Creating the Work Breakdown Structure; Decomposing the Major Deliverables; Guidelines for Creating a WBS; Benefits of the WBS; WBS Dictionary
Summary
Exam Essentials -- Key Terms -- Review Questions -- Chapter 6 Resource Planning and Management-- Determining Resource Needs -- Resource Management Concepts -- Interproject Work -- Personnel Management-- Selecting Team Members -- Organization Charts and Position Descriptions -- Matrix-Based Charts -- Roles and Responsibilities -- Building and Managing a Cohesive Team -- Trust Building -- Monitoring Team Performance -- ConflictManagement-- Managing Conflict-- Project Kickoff -- Summary -- Exam Essentials -- Key Terms -- Review Questions -- Chapter 7 Defining the Project Budget and Risk Plans -- Estimating Costs -- Cost-Estimating Techniques -- Estimating Tips -- Creating the Project Budget -- Creating the Project Budget -- Cost Baseline -- Expenditure Tracking and Reporting -- Earned Value Management-- Expenditure Reporting -- Risk Planning -- Risk Identification -- Risk Analysis -- Risk Response -- Risk Monitoring -- Summary -- Exam Essentials -- Key Terms -- Review Questions -- Chapter 8 Communicating the Plan -- Communications Planning -- Exchanging Information -- Listening -- Methods of Communicating -- Forms of Communicating -- Communication Methods -- The Communication Plan -- Communicating with Project Team Members -- Managing Stakeholder Expectations and Communication Needs -- Engaging Stakeholders -- Factors That Influence Communications -- Communication Triggers -- Summary -- Exam Essentials -- Key Terms -- Review Questions -- Chapter 9 Processing Change Requests and Procurement Documents -- Project Management Plan Review -- Implementing Change Control Systems -- Identify and Document the Change Request -- Change Request Log -- Evaluate the Impact and Justification of Change -- Change Control Board -- Implement the Change -- Validate the Change -- Updating the Project Management Plan -- Communicating the Changes
