Title Narratives of crisis : telling stories of ruin and renewal / Matthew W. Seeger and Timothy L. Sellnow

Published Stanford, California : Stanford Business Books, an imprint of Stanford University Press, 2016

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Description 1 online resource (ix, 199 pages) : illustrations Series High reliability and crisis management High reliability and crisis management. Contents Narratives of crisis -- Humans as storytellers -- How stories disrupt our sense of meaning -- Making sense through accounts -- Blame narratives -- Renewal narratives -- Victim narratives -- Hero narratives -- Memorial narratives -- How narratives of crisis compete and converge -- The consequences of crisis narratives Summary "How did you first hear about 9/11? What images come to mind when you think of Hurricane Katrina? How did your community react to the Sandy Hook Elementary School shooting? You likely have your own stories about these tragic events. Yet, as a society, we rarely stop to appreciate the narratives that follow a crisis and their tremendous impact. This book examines the fundamental role that narratives play in catastrophic events. A crisis creates a communication vacuum, which is then populated by the stories of those who were directly affected, as well as crisis managers, journalists, and onlookers. These stories become fundamental to how we understand a disaster, determine what should be done about it, and carry forward our lessons learned. Matthew W. Seeger and Timothy L. Sellnow outline a typology of crisis narratives: accounts of blame, stories of renewal, victim narratives, heroic tales, and memorials. Using cases to illustrate each type, they show how competing accounts battle for dominance in the public sphere, advancing specific organizational, social, and political changes. Narratives of Crisis improves our understanding of how consensus forms in the aftermath of a disaster, providing a new lens for comprehending events in our past and shaping what comes from those in our future."-- Provided by publisher Bibliography Includes bibliographical references and index Notes Online resource; title from digital title page (viewed July 31, 2023) Subject Communication in crisis management. Crisis management. Narration (Rhetoric) BUSINESS & ECONOMICS -- Infrastructure. SOCIAL SCIENCE -- General. Communication in crisis management Crisis management Narration (Rhetoric) Form Electronic book Author Sellnow, Timothy L. (Timothy Lester), 1960- author. LC no. 2015050239 ISBN 9780804799522 0804799520

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