Chapter 1. A retrospective -- chapter 2. Charleston -- chapter 3. At home -- chapter 4. First request -- chapter 5. Change or die -- chapter 6. First who -- chapter 7. Oakland -- chapter 8. The Spears estate -- chapter 9. Hoshin and KPI -- chapter 10. Meetings as a form of communication -- chapter 11. New world order : first who -- chapter 12. Cascading metrics and KPIs -- chapter 13. It's about the people -- chapter 14. Tightening and straightening -- chapter 15. X-matrix -- chapter 16. Metrics and critical resources -- chapter 17. A3 report -- chapter 18. The long march -- chapter 19. The end of the beginning
Summary
This book uses a compelling novel format to tackle the nuts and bolts of leading a lean transformation. Readers follow along as the characters face real crises and what seem to be unreasonable deadlines. As the story progresses, readers will see how the main character, Don, and his colleagues transform from being "command and control" autocrats-those who make decisions and bark orders-to more Socratic coaches and mentors. As Don and his staff come to realize that the folks they employ are the real experts in the processes they control, you will learn why it behooves you to do more asking than telling, and will come to realize that a leader's greatest skill must be in coaching great performance from their people. You will also witness the difference between managing and leading. -- Edited summary from book