| Description |
1 online resource : illustrations (black and white) |
| Contents |
1. The Concepts of Continuous Improvement and Business Excellence 2. A Strategy for Continuous Improvement -- The People Management Implications 3. Investors in People 4. The European Foundation Quality Model (EFQM) 5. Some Related International Quality Standards 6. A Great Place to Work 7. ISO Standards 8. Putting To-gether the Case for an Integrated Approach to Business Excellence 9. Some Final Thoughts |
| Summary |
This book looks at how and where human resources (HR) meets quality management, and the implications of this. Most organizations, whatever their size or sector, struggle with demonstrating the value of continuous improvement (CI) and/or HR initiatives at a time when economic conditions are challenging in the global marketplace. Both within the UK and internationally, organizations will use continuous improvement and business excellence (BE)as a means of not only improving performance internally, but also to secure external recognition of their management practices, including people management, and therefore increase their competitiveness in their market. This text explores the potential overlaps between the two fields by considering how to address the development and implementation of a strategy to integrate CI/BE and human resource management. Practical and applied, this text provides: A brief overview of the concepts of CI and BEAn analysis of the strategic factors impacting on an organization's decision-making around adopting a CI/BE approach, and the impact this may have on people management and development practicesA review of some major external CI/BE accreditations and awards, and their value and how they might be usedAn analysis of the possible problems and outcomes which could be achieved by adopting such a CI/BE strategy and integrating it with people management and development activitiesThis book is ideal for any professional HR or performance improvement practitioner who wants to understand how a CI/BE approach could benefit their organization, as well as postgraduate students of HR or quality management |
| Subject |
Personnel management.
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Personnel management -- Standards
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Total quality management.
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Personnel Management
|
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Total Quality Management
|
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BUSINESS & ECONOMICS -- Human Resources & Personnel Management.
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BUSINESS & ECONOMICS -- Quality Control.
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HRM.
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Human Resources Management.
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ISO.
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Lean.
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Lean HR.
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QUality Management.
|
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Quality.
|
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Six Sigma.
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Toyotism.
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Personnel management
|
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Personnel management -- Standards
|
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Total quality management
|
| Form |
Electronic book
|
| ISBN |
9781351663083 |
|
1351663089 |
|
9781351663090 |
|
1351663097 |
|
9781351663076 |
|
1351663070 |
|
9781315160665 |
|
1315160668 |
|
