Cover -- Title Page -- Copyright Page -- Contents -- List of Abbreviations -- Introduction -- Chapter 1 History of FacilitiesManagement -- 1.1 Origins of facilities management -- 1.2 A brief history of FM -- 1.3 Growth of the FM profession -- 1.4 Defining FM -- 1.5 Development of FM -- 1.6 Trends -- Chapter 2 Key Drivers of Facilities Management -- 2.1 The business organisation -- 2.2 Demand and supply -- 2.3 Roles of FM -- 2.4 Drivers of FM -- 2.5 Champion of end-users -- 2.6 Flexibility in office space -- 2.7 A recruitment differentiator -- 2.8 Scope of services
2.9 Impact of working environment on productivity -- 2.10 The virtual office -- 2.11 Technology-systems integration -- 2.12 Building designs -- 2.13 Financial performance -- 2.14 Ownership of the property -- 2.15 Value added -- 2.16 Service profit chain -- 2.17 FM's contribution -- 2.18 Performance measurement -- 2.19 Performance indicators -- 2.20 Benchmarking -- 2.21 Future trends -- Chapter 3 Activities in Facilities Management -- 3.1 Introduction -- 3.2 Facilitation of services and information -- 3.3 Management functions -- 3.4 Premises and building management -- 3.5 Business support services
3.6 Scope and extent of FM activities and services -- 3.7 FM and the property management function -- Chapter 4 Delivering Facilities Management -- Strategy -- 4.1 Introduction -- 4.2 Business strategy -- 4.3 Identifying needs -- 4.4 Benefits of a strategic approach -- 4.5 Strategic analysis -- 4.6 Determining factors -- 4.7 Premises policy -- 4.8 Facilities audit -- 4.9 Audit process -- 4.10 Awareness -- 4.11 Space audit -- 4.12 Audit stage 1 - fact finding -- 4.13 Audit stage 2 - further investigation -- 4.14 Audit benefits -- 4.15 Developing solutions -- 4.16 Strategy implementation
4.17 FM strategy models -- Chapter 5 Outsourcing -- 5.1 Introduction -- 5.2 Multi-service contracts -- 5.3 Best Value -- 5.4 Longer contracts -- 5.5 Integrated FM solutions -- 5.6 Benefit analysis -- 5.7 Intelligent client -- 5.8 FM outsourcing models -- 5.9 Vested sourcing -- 5.10 Selection process -- Chapter 6 Financial Management -- 6.1 Introduction -- 6.2 Financial systems and process -- 6.3 The finance department -- 6.4 Financial controls -- 6.5 Financial statements -- 6.6 Finance and the FM -- 6.7 Sources of funding -- 6.8 Use of funding -- 6.9 Fixed assets -- 6.10 Working capital
6.11 Investments -- 6.12 The balance sheet -- 6.13 The profit and loss account -- 6.14 Cash flow statement -- 6.15 Performance measurement -- 6.16 Profitability -- 6.17 Liquidity -- 6.18 Other liquidity issues -- 6.19 Annual reports ofaccounts -- 6.20 Financial accounting standards -- 6.21 Budgets -- 6.22 Roles of budgets -- 6.23 Budget design -- 6.24 Capital or revenue -- 6.25 Property costs -- 6.26 Budget variances -- 6.27 Cost data -- 6.28 Cost accounting -- 6.29 Cost centres -- 6.30 Cash flow -- 6.31 Leases -- 6.32 Tax -- 6.33 Depreciation -- 6.34 Financial business cases
