| Description |
1 online resource (141 p.) |
| Contents |
Cover -- Endorsement -- Half Title -- Title Page -- Copyright Page -- Table of Contents -- Note for Instructors -- Acknowledgements -- 1 Thinking Sociologically About Emotions -- 1. Are Emotions Trivial? (No, They Are Pervasive and Crucial) -- 2. Are Emotions Exclusively Or Primarily Biological? (No, They Are Highly Social) -- 3. Are Emotions Automatic and Inevitable? (No, They Are Often Contingent and Malleable) -- 4. Are Emotions Irrational? (Not Necessarily-Thought and Emotion Are Intricately Intertwined) |
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5. Are Emotions Private and Personal? (They Are Created, Managed, and Even Sold in Public Venues) -- 6. Are Emotions Indescribable? (People Actively Discuss and Label Feelings On a Daily Basis) -- 7. Do Emotions Belong Solely to the Realm of Psychology? (No, Sociologists and Other Social Scientists Can Make Valuable Contributions) -- What Are Emotions? -- Notes -- Suggested Readings -- 2 Emotion Norms -- Six Features of Emotion Norms -- 1) Emotion Norms Are Pervasive, Yet Often Invisible -- 2) Emotion Norms Are Enforced By Our Companions and By Ourselves, Via Major and Minor Sanctions |
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3) Emotion Norms Are Learned Through Direct and Indirect Socialization -- 4) Emotion Norms Vary Over Time and From Group to Group -- 5) Emotion Norms Can Be Debatable and Conflicting, Even Within the Same Culture Or Setting -- 6) Emotion Norms Can Reflect and Perpetuate Inequality -- Emotional Deviance: How to Violate Emotion Norms -- Exercises -- Notes -- Suggested Readings -- 3 Emotion Management -- Surface Acting -- Five Surface Acting Strategies -- 1) Wording -- 2) Tone of Voice -- 3) Facial Expressions -- 4) Bodily Gestures -- 5) Clothing -- Deep Acting -- Three Deep Acting Techniques |
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1) Bodily Deep Acting -- 2) Expressive Deep Acting -- 3) Cognitive Deep Acting -- Interpersonal Emotion Management -- Is Emotion Management Dishonest? -- Exercises -- Notes -- Suggested Readings -- 4 Exchanging Emotions -- Exchange Theory -- Four Connections Between Exchange Theory and Emotions -- 1) Social Exchanges Produce Emotional Outcomes -- 2) Emotions Are Factored Into Cost-Benefit Analyses, as Inputs -- 3) People May "Work On" the Emotions They Exchange With Others -- 4) Emotional Exchanges Occur Against the Backdrop of Emotion Norms and Other Cultural Beliefs |
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Misgivings and Ambivalence: Conflicting Interpretations of Emotional Exchanges -- Exercises -- Notes -- Suggested Readings -- 5 Emotional Labor -- Four Ways Employers Influence Their Employees' Emotional Labor -- 1) Hiring -- 2) Training -- 3) Monitoring and Evaluating -- 4) Advertising -- Inequality Among Emotional Laborers -- Gender -- Race -- Status -- Does Emotional Labor Damage Workers? -- Potential Drawbacks to Performing Emotional Labor -- Potential Benefits of Doing Emotional Labor -- What Factors Make Emotional Labor Less Arduous? -- What's the Point of this Chapter? -- Exercises |
| Notes |
Description based upon print version of record |
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Notes |
| Subject |
Emotions -- Social aspects
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Social psychology.
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social psychology.
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| Form |
Electronic book
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| ISBN |
9781003846666 |
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1003846661 |
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