Title 5 star service : how to deliver exceptional customer service / Michael Heppell

Edition Second edition Published Harlow, United Kingdom ; New York : Pearson Education, 2013

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Description 1 online resource (1 volume) : illustrations Notes Description based on online resource; title from title page (Safari, viewed April 15, 2016) Subject Customer services -- Management Consumer satisfaction. Consumer satisfaction Customer services -- Management Form Electronic book

Other Titles Five star service How to deliver exceptional customer service Title on resource description page: Five star service, one star budget

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