| Description |
1 online resource (3 pages) |
| Summary |
Although using nonfinancial metrics like customer satisfaction has become increasingly popular in assessing executive performance and determining compensation, the practice has some significant drawbacks. Not all metrics apply equally to all industries. Companies considering such metrics for strategic performance management frameworks should be mindful of the importance of knowing their strength as lead indicators and applying them appropriately |
| Notes |
Mode of access: World Wide Web |
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Copyright © 2016 MIT Sloan Management Review 2016 |
| Issuing Body |
Made available through: Safari, an O'Reilly Media Company |
| Subject |
Leadership.
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Teams in the workplace.
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Organizational behavior.
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| Form |
Electronic book
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| Author |
O'Sullivan, Don, author
|
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Safari, an O'Reilly Media Company
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