| Description |
1 online resource (107 pages) |
| Contents |
Cover; Half Title Page; Title Page; Copyright; Contents; List of Figures; List of Table; Preface; Abbreviations; 1 INTRODUCTION (Ishak Ismail, Hasnah Haron and Malliga Marimuthu); 1.1 Research Background; 1.2 Scope of Research; 1.2.1 Governance of top management during the APEX period; 1.2.2 Performance of academic and administrative staff during the APEX period; 1.2.3 Competency of academic and administrative staff during the APEX period; 1.2.4 Service quality offered by academic and administrative staff during the APEX period |
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2 GOVERNANCE OF TOP MANAGEMENT DURING THE APEX PERIOD (Hasnah Haron and Haslindar Ibrahim)2.1 Background; 2.2 Methodology; 2.3 Profile of Respondents: Top Management; 2.4 Findings for Governance in USM; 2.5 Strengths and Weaknesses in Governance; 2.6 Recommendations for Improvement in Governance; 3 PERFORMANCE OF ACADEMIC AND ADMINISTRATIVE STAFF DURING THE APEX PERIOD (Zamri Ahmad and Tajul Ariffin Masron); 3.1 Background; 3.2 Methodology; 3.3 Profile of Respondents: Academic Staff; 3.4 Performance of Academic Staff in USM; 3.4.1 Attitude of academic staff towards APEX agenda |
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3.4.2 Quotes of the academic staff3.4.3 Findings on academic staff performance; 3.4.4 Recommendations for academic staff on performance improvement; 3.5 Performance of Administrative Staff in USM; 3.5.1 Findings on administrative staff performance; 3.6 Strengths and Weaknesses in Performance; 3.7 Recommendations for Improvement in Administrative Staff Performance; 3.8 Selected Quotes Related to Performance; 4 COMPETENCY OF ACADEMIC AND ADMINISTRATIVE STAFF DURING THE APEX PERIOD (Noor Hazlina Ahmad and Siti Rohaida Mohamed Zainal); 4.1 Background; 4.2 Methodology |
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4.3 Competency of Academic Staff in USM4.3.1 Profile of respondents: Academic staff; 4.3.2 Findings on the competency of academic staff; 4.3.3 Recommendations to enhance the competency of academic staff; 4.4 Competency of Administrative Staff in USM; 4.4.1 Profile of respondents: Administrative staff; 4.4.2 Findings on the competency of administrative staff; 4.4.3 Model to enhance the problem solving skills among administrative staff; 4.5 Strengths and Weaknesses in Competencies; 4.6 Recommendations for Improvement in Competencies |
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5 SERVICE QUALITY OFFERED BY ACADEMIC AND ADMINISTRATIVE STAFF DURING THE APEX PERIOD5.1 Background; 5.2 Methodology; 5.3 Profile of Respondents: Student; 5.4 Students' Perceptions of the Service Quality Offered by the Academic Staff; 5.4.1 Overall satisfaction of students; 5.4.2 Strengths and weaknesses of service quality of academic staff; 5.4.3 Recommendations for improvement in service quality of academic staff; 5.5 Students' Perceptions of the Service Quality Offered by the Administrative Staff; 5.5.1 Overall satisfaction of students |
| Notes |
5.5.2 Strengths and weaknesses of service quality of administrative staff |
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Print version record |
| Subject |
APEX (Programme)
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Universiti Sains Malaysia.
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Universiti Sains Malaysia. |
| Form |
Electronic book
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| Author |
Hasnah, Haron
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Malliga, Marimuthu
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| ISBN |
9789838618717 |
|
9838618713 |
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