| Description |
xii, 362 pages : illustrations ; 24 cm |
| Contents |
Pt. 1. The Need for TQM -- 1. Introduction. 2. Total Quality Management. 3. Approaches to the implementation of TQM -- Pt. 2. A Tailored Approach to Implementation. 4. The Seven-P process: A practical approach. 5. Getting started. 6. Getting organized. 7. Managing the continuous improvement process 8. Making it stick -- Pt. 3. Implementing Total Quality Management: a case study -- App. A Useful addresses --App. B Glossary of terms |
| Analysis |
Quality control |
| Notes |
Includes index |
|
Previous ed.: 1994 |
| Bibliography |
Includes bibliographical references and index |
| Subject |
Total quality management.
|
| Author |
Barnes, Richard.
|
| LC no. |
95074652 |
| ISBN |
0412715309 |
|
