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Book Cover
Author Anandkumar, V.

Title Business process outsourcing : oh! BPO--structure and chaos, fun and agony / V. Anandkumar, Subhasish Biswas
Published Los Angeles : Response, 2008
Online access available from:
ProQuest Ebook Central (owned titles)    View Resource Record  


Description 1 online resource (xxii, 218 pages) : illustrations
Contents The BPO industry -- Changing dynamics of the Indian BPO industry -- Managing a BPO -- Working in a BPO -- The future of BPOs -- Points to ponder
Summary "A nascent industry in the 1990s, business process outsourcing (BPO) has taken India by storm. While this industry has been enmeshed in bad press and myths, the fact remains that it has proved to be an engine of economic growth for India over the last one decade. V. Anandkumar (VAK) and Subhasish Biswas have provided an insider's perspective that will be an invaluable read for the 150,000 newcomers that enter this industry every year from second- and third-tier cities, and to the 'BPOites' that are already working in the industry." "This in-depth understanding of the spa industry is also invaluable for business partners and industry leaders - for those who aim to set up a spa, or for those keen to sustain the workforce in an industry known for its high attrition rate. The authors have dispelled myths while focusing on challenges, opportunities, and solutions from the perspectives of the employee, employer and customer. How the industry has touched the lives of thousands of youth and turned India into a global superpower makes this a compelling read for all those with a wider interest in the power of transformation."--Jacket
Notes Print version record
Subject Offshore outsourcing -- India
Data processing service centers -- India
Computer service industry -- India
BUSINESS & ECONOMICS -- Outsourcing.
Computer service industry.
Data processing service centers.
Offshore outsourcing.
Form Electronic book
Author Biswas, Subhasish.
ISBN 9788132100560