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Author Sommers, Paul A.

Title Alignment : a provider's guide to managing the practice ofhealth care / Paul A. Sommers
Published New York : Haworth Press, 1999
Online access available from:
ProQuest Ebook Central    View Resource Record  


Description 1 online resource (xii, 331 pages)
Series Haworth marketing resources
Haworth marketing resources.
Contents Cover; Title; Copyright; Contents; Preface; Introduction; Chapter 1. Changes in Health Care Practice: Prevention and Management of Disease; Proactive Considerations; Provider's Self-Analysis, Targets, and Benchmarks; Provider Group Self-Needs Assessment; Optimizing the Provider's Role; The New Medical Economics; Mental Attitude, Mind-Set, and Consciousness; Changing Roles, Issues of Reimbursement, and Capitation; Healthy Outcomes-One Patient at a Time; Challenges of the Twenty-First Century; Summary; Chapter 2. Using Information; Proactive Considerations; Defining Alignment
Making Consumer Satisfaction a Way of Doing BusinessBecoming Consumer Oriented; The Physician's Role in Developing a Consumer-Oriented Initiative; How Consumers Select and Evaluate Physicians; The Role of Management in Developing a Consumer-Oriented Initiative; The Role of Nonphysician Staff in Making a Consumer-Oriented Initiative Work; From Initial Call for Appointment to Billing: Treating the Patient Right; Tips for Providing High-Quality Service; Consumer Satisfaction: An Overview; Summary; Chapter 6. Special Applications; Proactive Considerations; Consumer Satisfaction Redefined
Proactive ConsiderationsInferential Management and Continuous Improvement; Begin with the Desired Outcomes in Mind; Establishing a Basis for Health Care Decision Support; Outcomes Management System; Summary; Chapter 5. Customer-Focused Care; Proactive Considerations; Understanding That Consumer Satisfaction Is the Only Way of Doing Business Successfully; Excellence Is Everything; Quality, Consumer Satisfaction, and the Practice of Medicine; Myths and Other Misunderstandings About Medical Practice; Looking at Health Care from the Patient's Perspective
Rank Ordering Clinical PrioritiesBenchmarking: The Search for Best Practices; Forecasting/Predicting Outcomes: The Inferential Evaluation Model (IEM); Enhanced Data Support Methodology (EDSM); Management Decision Process; Process Mapping: Physician, Hospital, and Health Plan Billing Cycle Redesign; Integration: Physician/Hospital Outcomes Analysis; Goals and Results of Clinic/Hospital Integration of Business Office; Key Indicator Definitions and Drill-Down Analysis: Preparation for Action Plan Development; Report Cards; Physician/Practitioner Information Systems
Selecting Targets for Business SuccessImplementing Action to Achieve Desired Outcomes; Summary; Chapter 3. Top-Down ₃!Bottom-Up ₁!Planning; Proactive Considerations; Organization-Wide Participation; Case Example: Strategic Plan Development tor Metropolitan-Based Multispecialty Physician Group and Regional Tertiary Care Hospital; Outcomes Management and Continuous Improvement; Case Example: Developing a Community-Based Primary Care Group and Hospital Strategic Plan; Case Example: Health Plans' Managed Care Strategic Plan; Summary; Chapter 4. Aligning Focus, Measurement, and Outcomes
Summary Alignment: A Provider's Guide to Managing the Practice of Health Care uses the method of alignment with proven examples and strategies to help health care providers achieve and maintain optimum effectiveness through continuous enhancement. Focusing on defining information and using it to distinguish your company or practice from the competition, this book is designed to help you take a proactive and cooperative role in health care to benefit patients or your business. From Alignment: A Provider's Guide to Managing the Practice of Health Care, you'll receive proven solutions to current problems
Bibliography Includes bibliographical references (pages 315-319) and index
Notes Print version record
Subject Health Services Administration.
Health services administration.
Medicine -- Practice.
Health services administration.
Medicine -- Practice.
POLITICAL SCIENCE -- Public Policy -- Social Security.
POLITICAL SCIENCE -- Public Policy -- Social Services & Welfare.
Form Electronic book
ISBN 1317948440