Limit search to available items
Book Cover
Author Davidson, Djuna, author

Title Essential services at risk : how can the Corvallis Crisis Line survive? (B) / Djuna Davidson, Stephen Page
Published London : University of Washington, Evans School of Public Policy & Governance, 2017
Online access available from:
Sage Business Cases    View Resource Record  


Description 1 online resource
Series SAGE Knowledge. Cases
SAGE Knowledge. Cases
Summary This case looks at leadership instability at Corvallis Crisis Line (CCL) and how it has affected the organization's ability to support and maintain a strong volunteer base. The CCL depends on volunteers to operate the 24/7 crisis intervention phone line and, over the course of the past four years, has experienced a series of weak leadership that caused a deterioration of its organizational culture and an unstable support network for volunteers. During the time frame from 2013-2017, CCL experienced a major change in its Board of Directors and cycled through three different leaders (with coinciding changes in the position title). Currently, CCL is operating without a staff lead and the Board President is, in a volunteer capacity, taking on the responsibilities an Executive Director or Manager would hold
Notes Originally Published InDavidson, D., & Page, S. (2017). Essential Services at Risk: How Can Corvallis Crisis Line Survive? (B). Seattle, WA: Evans School of Public Policy & Governance, University of Washington
Description based on XML content
Subject Corvallis Crisis Line
Crisis intervention (Mental health services)
Hotlines (Counseling)
Organizational change.
Form Electronic book
Author Page, Stephen, active 2019, author
ISBN 1526479389
9781526479389 (ebook)