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Author Heppell, Michael, author.

Title 5 star service : how to deliver exceptional customer service / Michael Heppell
Edition Second edition
Published Harlow, United Kingdom ; New York : Pearson Education, 2013


Description 1 online resource (1 volume) : illustrations
Notes Description based on online resource; title from title page (Safari, viewed April 15, 2016)
Subject Customer services -- Management
Consumer satisfaction.
Consumer satisfaction.
Customer services -- Management.
Form Electronic book
Other Titles Five star service
How to deliver exceptional customer service
Title on resource description page: Five star service, one star budget