Title The definitive guide to order fulfillment and customer service : principles and strategies for planning, organizing, and managing fulfillment and service operations / Council of Supply Chain Management Professionals and Stanley E. Fawcett, Amydee M. Fawcett

Published Upper Saddle River, N.J. : Pearson Education, 2014

Online access available from: Safari O'Reilly books online    View Resource Record

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Description 1 online resource (1 volume) : illustrations Bibliography Includes bibliographical references and index Notes Online resource; title from title page (Safari, viewed Jan. 14, 2014) Subject Business logistics. Customer services. Inventory control. Physical distribution of goods. Shipment of goods. Form Electronic book Author Fawcett, Amydee M. Council of Supply Chain Management Professionals. ISBN 0133453871 (electronic bk.) 9780133453874 (electronic bk.)

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