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Title Citizens and E-government : evaluating policy and management / Christopher G. Reddick, [editor]
Published Hershey, PA : Information Science Reference, ©2010


Description 1 online resource (xxiv, 526 pages) : illustrations
Contents Designing, implementing, and evaluating user-centered and citizen-centered e-government / Paul T. Jaeger, John Carlo Bertot -- A user-centric approach in e-government policies : the path to effectiveness? / Pieter Verdegem, Laurence Hauttekeete -- Evaluating the impact of e-government on citizens : a cost-benefit analysis / Tong-yi Huang, Chung-pin Lee -- Effectiveness of e-government in delivering services / Ronnie Park -- An evaluation framework for e-government projects / Panos Fitsilis, Leonidas Anthopoulos, Vassilis C. Gerogiannis -- Images of citizenship : a content analysis of local government websites in the United States / Michael J. Jensen -- Innovation in democratic e-governance : benefitting from Web 2.0 applications in the public sector / Ari-Veikko Anttiroiko -- Reducing the administrative burden by online information and referral services / Josep Lluis de la Rosa [and others] -- Transparency and e-government in developing countries : the case of Latin-American municipalities / Maria del Carmen Caba Pérez, Manuel P. Rodríguez Bolivar, Antonio Manuel López Hernández -- Human factors in implementing e-government in developing countries / Marvine Hamner, Doaa Taha, Salah Brahimi -- E-government, security, and cyber-privacy : individual rights versus government responsibility / Ross Wolf, Ronnie Korosec -- Considering the role of e-government in cybercrime awareness and prevention : toward a theoretical research program for the 21st century / J. Mitchell Miller, George E. Higgins, Kristina M. Lopez -- Citizen centric or government centric? Perceptions of risk in new identity management systems / Ruth Halperin, James Backhouse -- Citizens and service channels : channel choice and channel management implications / Willem Pieterson -- Comparing citizens' use of e-government to alternative service channels / Christopher Reddick -- Social tagging to search and recommend government information / Janice Warner, Soon Ae Chun -- Engaging citizens on the Internet : an assessment of local governments in Ohio / Mark K. Cassell, John Hoornbeek -- Assessing e-government services : the case of e-filing of personal income tax in Malaysia / Maniam Kaliannan, Murali Raman, Magiswary Dorasamy -- Factors influencing intention to use e-government services among citizens in Malaysia / Ooh Kim Lean [and others] -- Assessing China's e-government and its impact on government and citizen relationship / Xia Li Lollar -- Exploring citizens' visions of 2020 e-government in Taiwan : results from a 2008 scenario workshop / Lung-Teng Hu, Don-Yun Chen, Kuan-Chiu Tseng -- Evaluation of e-government services : a citizen-centric approach to citizen e-complaint services / Shang-Ching Yeh, Pin-Yu Chu -- Engaging citizens through local e-government : an Australian experience / Peter Shackleton -- Community policing in India : transparency through e-governance / Sudha Arlikatti, David Wachira, Sarah Gregory
Summary "This book examines the role that citizens play in the development of electronic government or e-government, specifically focusing on the impact of e-government and citizens, exploring issues of policy and management in government"--Provided by publisher
Bibliography Includes bibliographical references and index
Notes Print version record
Subject Internet in public administration.
Electronic government information.
Electronic public records.
Government Web sites.
Political participation -- Technological innovations
POLITICAL SCIENCE -- Public Affairs & Administration.
Political participation -- Technological innovations.
Electronic government information.
Electronic public records.
Government Web sites.
Internet in public administration.
Form Electronic book
Author Reddick, Christopher G.
LC no. 2009039787
ISBN 9781615209323