Crisis Communications Today -- Crisis Communications Theory -- Communications to Prevent Crises -- Communications When the Crisis Strikes -- Social Media and Crisis Communications -- Rumors and Cybercrises -- "Textbook" Crises -- Culture Crises: Foreign and Domestic -- Environmental Crisis -- Natural Disasters -- Transportation Crises -- Product Failure and Product Tampering
Summary
Crisis Communications" presents case studies of organizational and individual problems that may become crises, and the communication responses to these situations. Helping professionals prepare for crises and develop communications plans, the third edition of this essential reference explores critical issues concerning how organizations, companies, and individuals communicate with the news media, employees, and consumers in times of crisis. Author Kathleen Fearn-Banks addresses how to choose the best possible words to convey a message, the best method for delivering the message, and