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Author Chandler, Susan M., 1945-

Title Backstage in a bureaucracy : politics and public service / Susan M. Chandler and Richard C. Pratt
Published Honolulu : University of Hawaiʻi Press, [2011]


Description 1 online resource (132 pages) : chiefly color illustrations, color map
Contents Frontmatter -- Contents -- Acknowledgments -- List of Abbreviations -- 1. Introduction -- 2. What Kind of Person Should Be in These Jobs? -- 3. Organizational Setting -- 4. In the Beginning -- 5. Getting to Know the Agency and Its Culture; or, Can Anyone Tell Me What's Going On? -- 6. If Only the Boss Really Had Power; or, It's Not So Lonely at the Top -- 7. Finding the Right Help; or, With a Little Help from My Friends -- 8. Speaking in Different Tongues; or, When Cultures Meet -- 9. The DHS Storybook; or, Hunting and Gathering -- 10. Meeting the Legislature; or, Honoring the Honorables -- 11. Community Advocates; or, It Is So Much Easier to Advocate Than Administrate -- 12. The Governor; or, The Guy Who Holds the Purse Strings -- 13. The Cabinet; or, When Collaboration Seems Like ... Getting Clobbered -- 14. The Auditor; or, Uh-Oh, Here She Comes Again! -- 15. The Press; or, The Unkindest Cut of All -- 16. The Federal Presence; or, Will This Be Good for Us? -- 17. Innovation and Change: Can Anyone Do This? -- 18. Procuring Services; or, Hey, Didn't We Contract That Out? -- 19. Lessons Learned -- 20. Final Thoughts -- References -- Index
Summary Backstage in a Bureaucracy provides a first-hand day-to-day look at running a large bureaucracy. Susan Chandler candidly shares her experiences while serving as director of the Hawai'i State Department of Human Services for eight years, while Richard Pratt, a public administration professor and advisor to numerous public and private organizations here and abroad, offers his thoughts on what these experiences tell us about the inner workings of government agencies. Their stories--some sad, some funny, but all educational--reveal the challenges and rewards of public service
Notes "A Latitude 20 book."
Bibliography Includes bibliographical references (page 119) and index
Notes Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002. MiAaHDL
Online resource; title from PDF title page (ebrary, viewed November 22, 2013)
digitized 2011 HathiTrust Digital Library committed to preserve pda MiAaHDL
Subject Hawaii. Department of Human Services -- Management
Hawaii. Department of Human Services
Bureaucracy -- Hawaii
POLITICAL SCIENCE -- Public Policy -- Social Services & Welfare.
SOCIAL SCIENCE -- Human Services.
POLITICAL SCIENCE -- American Government -- General.
Politics and government
Social policy
Hawaii -- Politics and government -- 1959-
Hawaii -- Social policy
Genre/Form dictionaries.
Form Electronic book
Author Pratt, Richard, 1941-
ISBN 9780824860936