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Book Cover
Author Mathe, Hervé.

Title Integrating service strategy in the manufacturing company / Hervé Mathe, Roy D. Shapiro
Edition First edition
Published London ; New York : Chapman & Hall, 1993


Location Call no. Vol. Availability
 MELB  658.812 Mat/Iss  AVAILABLE
Description viii, 237 pages : illustrations ; 26 cm
Bibliography Includes bibliographical references (pages [227]-230) and index
Subject Business enterprises -- Customer services.
Customer services.
Manufactures -- Customer services.
Service industries -- Management.
Author Shapiro, Roy D.
LC no. 92042178
ISBN 0412467801 (acid-free paper)